New service launched to help those affected by COVID-19-related stress

(MGN Online)
Published: Aug. 10, 2020 at 11:42 AM EDT
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CHARLETSON, W.Va (WTAP) - A new, free service aims to help West Virginians with COVID-19 related stress. Help304, W.Va.‘s Emotional Strengthline, offers support through a hotline, 1-877-HELP-304. This program is funded by the Federal Emergency Management Agency (FEMA) and administered by West Virginia’s Department of Health and Human Resources (DHHR).

The line will be answered by First Choice Services (FCS), a Charleston company that operates several other helplines. Programs operated by FCS include the Help4WV addiction and mental health line, the Problem Gamblers Help Network of WV, the Suicide Lifeline, the Tobacco Quitline, the Jobs and Hope program which helps those in recovery find employment, the ACA Navigator program which assists with enrollment in free and reduced-cost health insurance, and 211, which helps locate resources such as food banks and housing assistance.

FCS’s CEO, Lata Menon, explained the purpose of the line. “Most of our programs are designed to solve a very specific problem, for instance, by linking someone with an addiction treatment program or locating a food bank for them. We’ve noticed, particularly over the last few months, callers are stressed and some just need to talk about their issues with someone who cares. They may not be suicidal or think of themselves as in crisis, but they want someone to listen to their concerns and help sort out their emotions, to prevent a crisis. We have professional crisis counselors who are trained to listen and help callers find the way forward. If they need additional resources, we have several in-house programs here that can help.”

West Virginians can find free help by calling 1-877-HELP-304, texting 1-877-4357-304, or visiting for online chat. Information on all FCS programs can be accessed at

Copyright 2020 WTAP. All rights reserved.

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