WOOD COUNTY, W. Va. (WTAP) - The Wood County 911 Center is not only responsible for taking emergency calls, but they also dispatch calls to authorities, and spend a large amount of time monitoring traffic in the area.
The center took exactly 123,750 phone calls, and 105,991 calls for emergency service.
Their average call to response time in 2019 was 5.4 seconds, nearly half of the national average of 10 seconds.
This is quite an accomplishment considering the amount of duties the employees go through on a daily basis.
Officials say that the dedication of these workers contributes to the successful call to response times.
"The dedication of the people here," said Aaron Fleenor, Telecommunicator and Public Information Officer at the Wood County 911 Center. "Knowing that the person on the other end of that phone, you never know what they are going to need. It may be somebody whose grandparent is having a heart attack, could be a wreck, a house fire, you just never know."
The center will look to maintain that dedication in 2020 and beyond.