Optimum internet outage reported across West Virginia, affecting parts of Ohio as well

PARKERSBURG, W.Va. (WTAP) - On November 11, 2026, Optimum customers in West Virginia experienced a disruption to their services to many areas around West Virginia, including here in the Mid-Ohio Valley.

According to Optimum’s live outage tracker, the disruption began to be reported around 5:30 p.m.

An Optimum spokesperson released the following statement shortly after the outage was reported:

Some Optimum customers in West Virginia are experiencing a disruption to services due to a cut to their infrastructure caused by a third party. We are actively engaged with that third-party provider as they work to make repairs. We appreciate our customers’ patience as their crews work to resolve this matter as quickly and safely as possible. We understand how important reliable connectivity is to our community and sincerely apologize for the inconvenience this disruption may be causing.

A timeframe for restoration has not been mentioned by Optimum, and according to their outage map, some small select areas in Belpre and Marietta, Ohio are also experiencing some internet disruption.

Optimum said crews are working on repairs as quickly as possible, and updates will be provided as more information becomes available.